Ordering

When placing an order with us, you may order from our secure online site. We have a convenient, secure, and user- friendly shopping cart system, where you can use major credit cards. We accept Visa, Master Card, American Express and Discover credit cards. Pay securely and conveniently though PayPal.

Only United States funds are accepted through PayPal and please note that we will ONLY ship to CONFIRMED, VERIFIED PayPal Accounts and Addresses.

* If you do not have a PayPal account already set up, you will be prompted to open an account. Setting up an account with PayPal to make payments is secure, easy, and fast!

Payment Methods

www.paypal.com

If you prefer to send us a check or money order, please contact us for details.

Shipping & Handling Charges

Orders up to 9.99
$ 4.00

$10.00-49.99
$ 8.00

$50.00-99.99
$12.00

$100.00-199.99
$18.00

$200.00 & up
$30.00

Delivery Methods
Upon placement of your order, we will determine the best delivery method for shipping your merchandise.

We use U.S. Post Office Priority Mail, U.S. Post Office Parcel Post, FedEx Ground, and DHL/Global. We utilize the best shipping method at the time the order is placed. For items that ship direct from our designers, you will be charged only one shipping amount per order and they will determine your shipping method.

Delivery Times
Many of the items we carry come from many different designers, and many of our items are made-to-order, we ask that you please be patient with your delivery times. For items in stock, please allow 7-10 business days for delivery, but your item will usually arrive sooner. Please know that it is important to allow for extra delivery time during the holidays- order early to ensure best selection and prompt arrival!

** Please Note: As we do not keep many of our larger items in stock, once the order is placed we will then notify you as to how long the shipment will take. Please note that heavier items my require an additional shipping charge and it will be noted on the item detail page.

If you have an immediate shipping need, please contact us and we will provide you with an estimated delivery time. In some cases, we can expedite your delivery time for an extra shipping fee (upgrade your shipping), so please contact us if you have a special need or occasion and we will do our very best to accommodate you.

Stock Availability
We do not carry all of our products in all sizes at all times. We do our very best to provide you with an accurate time frame for shipping and delivery. Many product descriptions specifically list shipping information for your convenience. However, some items may be temporarily out of stock. If this is the case, we will notify you and give you the option to wait for the item. Most of our manufacturers are very quick to ship items, so your delivery time would not be lengthy.

Order Status
To check the status of your order, e-mail us: contact@pawsitivelypooch.com. Please include your name and order number. We will happily respond within 24 hours.

Returns/Exchanges
Pawsitively Pooch makes every effort to ensure that you are completely satisfied with your purchase. If you are not completely satisfied with your purchase from Pawsitively Pooch, you may return the item to us for Store Credit or Exchange ONLY. We do not issue credit card refunds/cash refunds/PayPal refunds. WE DO NOT REFUND ANY SHIPPING/HANDLING FEES.

Please measure your pooch appropriately!! If you have any questions, please feel free to contact us at contact@pawsitivelypooch.com.

*If you are no satisfied and decide to return merchandise to us, please note that the following requirements must be met in order for us to process your return/exchange:

You must contact us within seven (7) business days of RECEIPT of your order. You may contact us via email or telephone, but it MUST be within seven (7) business days of receipt of your order. After seven (7) business days, we WILL NOT accept returns/exchanges. Unauthorized return merchandise will be promptly returned to the sender and at their expense. Once we have been contacted, we will then issue you a Return Authorization number which will allow you to ship these items back to us. You will be in charge of all shipping costs. Once we receive the merchandise and confirm that it is unused, we will either exchange or issue a store credit.

Any item returned to us must be in it's original unused condition, it must have any included materials (instructions, tags, etc...) in a secure package for shipment back to us. Please note that the item must be unused and in saleable condition to be accepted for a return/exchange.

Please indicate on your packing slip (that accompanied your merchandise order) the reason for the return or exchange. If you require an exchange, please be sure to carefully list the item's) that you would like to exchange the item's) for.

Store Credit will be good for 1 year from date of purchase.

We will accept a return or exchange once per item. If you need to return an item more than once, there will be a $12.00 charge.

Exceptions To The Return & Exchange Policy
We will not accept merchandise for return or exchange that is used or is in non-saleable condition. Pawsitively Pooch reserves the right to determine if the item is in damaged/used/non-salable condition.

Due to strict health regulations, pet beds, blankets, and carriers cannot be exchanged or returned

No returns or exchanges on Sale, Personalized, Discontinued, or Final Stock items. Heavy, oversized items may be charged additional restocking fees.

Damaged Or Defective Items
If your item arrives to you damaged or defective, please contact us immediately (within 48 hours of receipt of the delivery). We are happy to correct the problem for you.

Please allow additional time for returns/exchanges. Some items are shipped directly from our designers or special ordered at the time.

Order Changes or Cancellations
Please make sure you provide us with the correct mailing address at the time of purchase. To make changes to an order, or to cancel an order, please contact us immediately by phone at 908-415-7428 and also must be received in writing via mail at contact@pawsitivelypooch.com. After your order process has begun (usually within 24 hours of order placement), we cannot cancel or make changes to the order. Many of our items are made-to-order, so we cannot cancel the process once it has begun. ** Please contact us if you need further clarification **

Please note that all orders are carefully reviewed and are subject to our approval. Although this rarely happens, we reserve the right to cancel any order. On rare occasions, prices, availability and other circumstances with our designers are subject to change prior to shipment. Should this occur, you will be notified by email or phone. If we cancel your order, you will be refunded in full promptly. We thank you for your cooperation and understanding.

* If you should have any questions about our policies, please contact us before you place your order.

Satisfaction Guarantee
We are committed to being your favorite place to shop online for unique and charming pampered pet products. Our goal is to provide you with exceptional customer service and satisfaction. Please do not hesitate to contact us if there is a problem or if you need help with your order.

We strive to provide excellent customer service at Pawsitively Pooch. We want to thank you for shopping with us and it is our pleasure to serve you and your pampered pooches. We hope this was a Pawsitively Happy Experience!!!